Stop paying for orders you packed right.

Verify every bag, keep the evidence and let Aldente dispute delivery refunds for you.

Area manager to Aldo

When a refund request is over $50, pull the packing record and send it to the manager.

New PlaybookRefund evidenceConfirmed

The order, the packing photo and the clip in one message.

Fewer wrong orders
87% fewer order errors at one location of a regional chain.
Refunds answered with video
Every claim gets the packing clip from the moment the bag was sealed.
Catering, counted
Trays are checked against the order and the handover is logged.

How an order is verified.

Scroll through one order, from the ticket to the refund dispute.

12:39
Order arrives
The ticket comes from your POS: a turkey sandwich, fries and two drinks.
12:40
Bag is checked
The tablet camera checks every item and quantity. One drink is in the bag. Two are required.
12:41
Mistake fixed
The team adds the second drink and checks again. Fixed before the courier arrives.
12:41
Evidence saved
The photo, the detections and a 42-second clip are saved as one record for order #4821.
Day 2
Refund disputed
Uber Eats reports a missing drink. Aldente sends the packing clip and disputes the charge for you.

SandwichFriesDrink 1Drink 2 missingDrink 2 added

#4821Location 01 · Delivery

Turkey sandwich0/11/11/1

Fries0/11/11/1

Drinks0/21/22/2

Waiting for the bagAdd 1 drinkVerified 12:41

Uber Eats SupportCustomer reports a missing drink on #4821. A $17.40 refund will be charged to your store.

AldenteThe packing clip from 12:41 shows both drinks in the bag. Evidence attached. We’re disputing this charge.

Uber Eats SupportEvidence reviewed. Charge reversed.

Evidence saved#4821

Ready for any complaint or refund claim.

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