Privacy Policy

Who We Are

Aldente AI provides vision AI technology to help restaurants verify orders and protect delivery revenue.

Information We Collect

What You Give Us:
Account details, restaurant information, payment details.

What We Record:
Video footage of order preparation at your locations.

What We Receive:
Order data from your POS and delivery platforms.

How You Use Our Platform:
Login activity, feature usage, device information.

How We Use Your Information

• Verify order accuracy with AI
• Store video proof for disputes
• File refund disputes automatically
• Improve our technology
• Provide customer support
• Process payments
• Send service updates

Sharing Your Information

We Don't Sell Your Data.

We share only when necessary:

• With service providers (cloud hosting, payment processing)
• With delivery platforms (to dispute refund claims on your behalf)
• When required by law

Protecting Your Information

• All data encrypted in storage and transmission
• Access limited to authorized personnel only
• SOC 2 Type II certified security standards
• GDPR and PCI DSS compliant
• Regular security audits

Data Retention

• Video footage: 90 days, then automatically deleted
• Order records: Kept during subscription plus legal requirements
• Account data: Deleted within 90 days after account closure

Your Privacy Rights

• Access your data
• Correct inaccurate information
• Delete your account and data
• Export your information
• Opt out of marketing emails

Contact privacy@aldenteai.com to exercise these rights.

International Users

Our Services operate in the United States. By using them, you consent to data transfer and processing in the US.

Children's Privacy

Our Services are not for anyone under 18. We don't knowingly collect children's information.

Updates to This Policy

We may update this Privacy Policy. Material changes will be communicated via email.

Questions?

Aldente AI, Inc.

Email: privacy@aldenteai.com

Phone: +1 (818) 535-6150

Terms of Service

Effective Date: January 1, 2025

Agreement

By using Aldente AI, you agree to these Terms. Don't agree? Don't use our Services.

What We Provide

Agent NOVA:
Verifies every order with overhead cameras and AI. Alerts your team to missing items in real-time.

Agent ARES:
Automatically disputes fraudulent refund claims with video evidence. Works 24/7 without manager involvement.

Platform:
Dashboard, analytics, integrations with POS and delivery platforms.

Your Responsibilities

• Provide accurate account information
• Keep your login credentials secure
• Give us access to install hardware
• Maintain internet connectivity
• Use Services legally and appropriately
• Pay subscription fees on time

Subscription & Billing

• Monthly subscription charged in advance
• Pricing per location as shown on our website
• No refunds for partial months
• We may change prices with 30 days' notice
• You're responsible for taxes

Hardware

• We provide cameras, tablets, and mounting equipment
• Professional installation included
• Hardware remains Aldente AI property
• Must be returned in good condition if you cancel
• Damage or loss may result in charges

Your Data & Our Technology

You Own:
Your restaurant data, video footage, order information.

We Own:
Our software, AI models, algorithms, platform, trademarks.

We Can:
Use anonymized data to improve our Services.

You Can't:
Copy, modify, reverse engineer, or resell our technology.

Service Standards

• We aim for 99.9% uptime
• Scheduled maintenance with advance notice
• Emergency maintenance when necessary
• Support available 24/7

What We Don't Promise

• 100% AI accuracy (we aim for 95%+)
• Every dispute will be won (platforms make final decisions)
• Uninterrupted service (technology can fail)
• Compatibility with all future third-party updates

Our Liability Limits

• Total liability capped at 12 months of fees you paid
• Not liable for lost profits or indirect damages
• Not responsible for third-party service failures
• Not liable for your misuse of Services

Prohibited Activities

Don't:

• Violate laws or regulations
• Hack or interfere with our systems
• Share your account credentials
• Use Services for competitive analysis
• Tamper with video evidence
• Fraudulently manipulate data

Third-Party Services

We integrate with POS systems and delivery platforms. You're responsible for:

• Maintaining those accounts
• Their terms and fees
• Any issues they cause

We're not responsible for their performance or changes.

Ending Your Subscription

You Can Cancel:
Anytime with 30 days' notice. No refunds for current month.

We Can Terminate:
Immediately if you violate Terms, or with 30 days' notice otherwise.

What Happens:
Access stops, return hardware within 30 days, we delete your data per Privacy Policy.

Disputes Between Us

• First, try to resolve informally by emailing legal@aldenteai.com
• If that fails, binding arbitration (not court)
• Arbitration in English, using American Arbitration Association rules
• Individual disputes only—no class actions
• Governed by US law

General Terms

• These Terms are the entire agreement
• We may update Terms with notice
• If one provision is invalid, others remain
• Not enforcing a term doesn't waive our right to enforce later
• You can't transfer your account without permission

Contact Us

Questions about these Terms?

Aldente AI, Inc.

Email: legal@aldenteai.com

Phone: +1 (818) 535-6150

Last Updated: October 28, 2025